Shelter Buddy | Animal Shelter Database System, Animal Shelter, Animal System, Shelter Software, RSPCA, Animal Administration

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Database Platform – Tomorrow’s Technology Today

The software is designed to run on Microsoft SQL Server – the market leading web enabled database platform. If you required, the system will be able to move to the new generation Microsoft .NET platform by the end of 2005.

Support and Maintenance – Easy and Efficient

The system is completely web based and maintenance is simple and efficient with most requests dealt with and finalised within hours. Five staff monitor maintenance emails and prompt attention is GUARANTEED within 24 hours.

24 Hour Help line – The World is now so Small!

A 24 Hour toll free global help-line is available to all Shelter Buddy users. The USA local number is 1866-223-3201. This help line can provide assistance to every level user within your organization and can provide advice on the actual software, network administration and common implementation and process advice by experienced animal shelter staff.

Enhancements – Real input from the people who know – YOU

All Shelter Buddy users are encouraged to forward suggestions and ideas for new features or alternative ways the system currently deals with a task, these suggestions are reviewed constantly and, if seen as a benefit to the majority of users, are added to the system and downloaded to your site with an email advising the system administrator of the changes and operational details - the on-line help is automatically updated. This is all done seamlessly. Customers have access to the Development Website so you can review the new enhancements as they are being developed.

Training – Getting the most out of your Software

The easy part of the implementation is installing the software, the hardest part and most important task of the implementation is training the staff to use the software to its full potential. A major advantage with Shelter Buddy is that it was designed by Animal Shelter staff with the assistance of suitably qualified process and management experts; therefore the system is very practical and logical. Most users are competent with the system after only 1 or 2 hours training with a comprehensive knowledge and ability to use their required modules within days of practical use. Online help, free call phone assistance, easy to read hard copy manuals are all part of the Shelter Buddy training regime.

Help and Manuals

The system has on line help, which can also be printed out for hard copy reference if required. The software is supplied with hard copy and CD training and implementation manuals when first installed.

Accessibility

The system is accessible by anyone you wish from anywhere in the world provided they that have Internet access and the system passwords as authorized by your system administrator. The system is currently working in locations via the standard telephone line, CDMA wireless networks, data lines and broadband connections. The system performs best with an enhanced Internet connection sized correctly to meet your data transmission needs.

Hardware Required

The System can be hosted offsite at an Internet ISP, or you can have the system loaded on a server on your site. It is important that the server is at least what would be considered current market entry standard and sized according to your foreseeable future data traffic needs. The Shelter Buddy technical staff can help provide the technical advice for this hardware scoping exercise.

Operating System and Platform Software

The system operates through web browser software Microsoft Explorer version 6.00 or higher. The database will reside on a server operating Microsoft Windows 2000 or higher and utilising Microsoft SQL Server 2000. Other network operating systems including Novell and NT can also be accommodated. The system also operates on Mozilla.

Return on Investment

The return on investment will be obvious when you send your first appeal letter out and the donations start coming in. It is amazing how many databases of names will be scattered throughout your organization and now with one system collecting the names from all the organization contact points, the purchase of costly acquisition and campaign lists become a thing of the past. In most cases after only 12 months of operating Shelter Buddy the gross revenue from the next mail out will be more than your purchase price.

Financial Costs

The software purchase can be structured to meet your organizations particular needs and resources. Normally the software is purchased outright with the price based on the number of concurrent users; then, what would be considered low in comparison to other systems, a monthly maintenance fee. There are options of smaller up front fees with an option of monthly charging based on new animal or person records created.

As part of our commitment to All Shelters Great and Small, Shelter Buddy is available in 2 versions: